![]() Other suggestions about closing the program or Rebooting didn't work either. I think he didn't know what he was talking about. He had me turn off the Firewall to fix the problem, but that didn't do anything at all. Also, another support person told me that this was an error message that occurred when the TurboTax servers were 'overloaded'. It is stored in a different area (under Users). Don't worry, you can reinstall or uninstall the program without losing your data. ![]() Also, if you reinstall the CD without erasing it first there is an option to 'repair' a previous install. I had to copy the 'cai' form (california) back over from the backup cuz it was expecting me to pay $39.99 for it. ![]() If you try a reinstall, back up your data to a different directory if you know how. Good luck! Oh, by the way I tried uninstalling and re-installing the CD before all this but that didn't help. If they're backed up they are nice enough to call you back with the callback number you leave. Click 'Help Center' in the upper right corner to get their phone number. Try your Windows and antivirus updates first and if that doesn't work call for the MANUAL update link to be emailed to you. I went to the final Transmit prompt and BOOM!, it worked perfectly! All done! I'm not sure which of the solutions actually did the trick or if all these steps were needed. Once it was done I started TurboTax and answered YES to install updates. Don't run the TurboTax program till it is complete. This takes a few minutes to install and prompts you through it. He then sent a link to my email address for a MANUAL update of TurboTax. Then he had me check my McAfee antivirus for updates - which I also had one pending, so I completed that. He first had me check my windows 10 for updates - which I had some pending, so I completed those. H&R Block ® is a registered trademark of HRB Innovations, Inc.If you keep getting prompted to INSTALL AN UPDATE, here's the FIX via the TurboTax support person: I have the CD Deluxe version, so clearing cookies is not applicable. TurboTax ® is a registered trademark of Intuit, Inc.
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